Customers Are at the Core of Everything We Do
If you're considering bringing your custom to Brighton Toyota, we invite you to read some of the unsolicited comments of our existing customers as shown below.
I would like to say a special thanks to Jess in Service for her professional and understanding handling of my issue. Jess was a cool voice when I was quite peeved about my Landcruiser bulbar trouble. All good now, thanks to Jess.
I wanted to thank your service team for the excellent service I have received for my car over the last 10 years. I bought my Prado from Brighton Toyota in July 2008 and have always have had complete confidence in the service I have received which is probably why I've never had any problems with the car. I would like to pay a special tribute to Lea Sannen who was very professional and friendly at my last service on 18 September 2018. I subsequently had a small problem with the control for the external side mirrors but this was fixed in a matter of minutes thanks to Lea and one of your mechanics. Congratulations to Toyota Brighton for having such professional staff and skilled mechanics.
You Guys Have Been Doing Excellent Jobs
Today, I dropped off my car for service. I was running late for the collection due to the delay of public transport and my phone was dead and I could not make any phone call. When I arrived at 5:35pm, I was really worried that I would not be able to get my car back and I would have to take the terrible public transport system again to Northcote. Luckily, I got great help from a receptionist at the new car sales and John. And John walked me to the service centre and another lady staff member helped me finish the payment and get the car, when the time was already 5:48pm. I really appreciate their help and the excellent services. You guys have been doing excellent jobs. I bought my car from Brighton Toyota 4 years ago and still choose Brighten to do the services. I will keep coming back and for a new car purchase in the future as well. Please do pass on my thanks to John and the two beautiful ladies, one at the new car reception and one at service desk (I should have asked their names! ) Thanks for their help.
Very professional, friendly and knowledgeable
We recently purchased a Camry from Brighton Toyota. I would always recommend my family and friends to see Cristina Filippone at Brighton used car sales who helped as find the right car for my family. Cristina was very professional, friendly and knowledgeable. After I located the car on the website, Cristina was very supportive and always available to answer all the questions and she set an appointment with me for the same day. I found her so Patient and honest. I felt bad asking her too many questions about the car which I wanted to buy but she was so patient and answered all my questions. In the future if I buy another car I would like to approach Brighton Toyota and Cristina will be our sales person as I know she is genuine and trustworthy individual. She will be an asset to any organisation she works for and I recommend Cristina Filippone to anyone who wants a decent car.
Offered the best customer service
First of all, I would like to say that I am a very happy customer of Brighton Toyota, not only because they were true to their words but also they offered the best customer service a new client can ask for. I am well pleased with their service from the ladies in reception, sales consultants, finance department, pre delivery team and even the branch's ambiance is very relaxing.
Special thanks to Alex Caraballo who assisted me from the time I entered Brighton Toyota to enquire and purchase a car up to the time it was delivered. I went to Brighton Toyota end of July 2017 to ask when is the earliest they can deliver a 2017 C-HR Koba, Alex was honest to say that it is a 3 month wait (which other branch were promising me that they can deliver it earlier or less than e months just so I can sign an agreement with them), he explained to me everything and didn't want to keep my hopes up that it will be delivered earlier when its not a guarantee. Though, Alex assured me that they will try their best to deliver the car earlier than 30 Oct 2017. I was being informed every fortnight of the car's progress by Brooke from the pre delivery team. Asahi from finance was very helpful in answering all my queries to help me decide whether to finance the car or not. He was polite and patient in explaining all the the details I needed. On 2 Oct I got a call from Brooke saying the car is ready for pick up on 4 Oct. I was overjoyed as I didn't anticipate it to arrive earlier than the expected date of delivery. When my cousin and I entered the branch to pick up the car and saw how the car was presented to me I felt how Brighton Toyota value their customers. It was almost closing time but Alex took time and patiently showed me ALL the car's features and made sure that I was comfortable to use it. He also attended to setting all safety features and demonstrated it by doing a drive test to make sure I grasped everything as it was overwhelming. He didn't mind working overtime to show and discuss every detail of the car.
I even got a follow up call from Alex 2 days after to check how I was enjoying the car and it's features.
Thank you so much Brighton Toyota and Alex! 😊 Regards April.
A Big Thanks to Brighton Toyota's Service Department
Hi, Just wanted to say a big thank you for your great customer care and service. We had problems with our rear shockers having to be replaced but initially were told would not be covered by our extended warranty. We were very disappointed and not satisfied with this response.
Luckily with the assistance from you Nick we got a great result in the end. You dealt with this problem professionally, quickly and gave us the satisfaction in the end. We have been very happy with our RAV and service from your department.
Yolande and Roger
"Ohhhhhh what a feeling, best service ever. Love our new family car. Thanks to Brighton Toyota for making our dream possible"Nothing beats Toyota. - Benjamin
"I would like to share my recent experience with Toyota Brighton with you. I called in last Saturday morning, hoping that with your staff's experience I would be advised whether the search for my driving glasses which had disappeared could have possibly lodged under the seat. A delightful lady Vivienne suggested that I bring my car in. I was attended to by a gentleman, Sarge who kindly looked under the seats in the attempt to recover my lost glasses with my drivers licence inside the glass case.
The end result is that they were lodged under the seat in the framework which I failed to notice and to my utter surprise my concern was over. I want to express my sincere thanks to your staff for their dedicated attitude and service offered to me." - Anonymous
"Mathieu was so welcoming and helpful. He has fantastic product knowledge, patience and sense of humour and was able to recommend the perfect car to suit my needs. I am so happy with my new car and highly recommend Mathieu and the Brighton Toyota team. Thank you." - Harvey
"Hi Cristina, I'd like to commend you on your excellent customer service! As a first time new car buyer I was very happy to have your assistance. You took care of absolutely everything in the most cheerful and personable way. Your knowledge of the car and the way you presented it was delightful. I still think of you with a smile today. Thank you so much and best wishes!" - Adrienne
"Hello Brad, I just wanted to say thank you for the way you treated me and the service you provided on my Rav4. The loan car was great, the end job brilliant, and the price fantastic. I had a bad experience with another Dealer a few years back and ever since then I have taken my car to a trusty local mechanic But this experience has restored my faith in your service centres. Thanks again." - Anonymous
"Friendly service in relaxed atmosphere all questions ask where answered without hesitation pleasure to deal with great team member I'm glad i chose a Hilux from Brighton Toyota." - Andy
"I would like to comment on the outstanding sales consulting services received by “Andre Tee”, assistant sales manager, Brighton Toyota. I have interfaced with many sales representatives from multiple dealers over my lifetimes. Without a doubt, Andree has been the best sales person I have dealt with in many years. From my first conversation to him, he was professional and responded to me quickly in detail regarding an economical smart used car I was interested in. He worked well with me to discuss my needs and honestly guided me like a brother. I felt I could trust him without any doubt since he told me positive and negative aspects of any car specification. Finally such kindness and honesty convinced me to buy car, moreover gave me such a feeling that I have bought one of the best purchases in whole my life. I do not forget to come back someday to this person and this Toyota dealership for buying a new car. " - Ali
"I have just bought a car, a Toyota Camry RZ from Toyota Brighton / sales consultant Salah. I got a very good service especially from Salah. He found a good car for me amongst all the cars Toyota have. I really recommend Toyota Brighton, with their friendly staff, they made my purchase easy especially for a guy like me from Sweden who is not used to the rules in Australia. Salah made all paperwork easier for me. :)" - Brian
"On arriving at Brighton Toyota, I was eagerly welcomed by Salah from the used vehicle sales team. He was courteous, professional and understanding of my needs and wants as a customer. I then perused vehicles in my price range and was given a test drive of my now purchased 2015 Corolla Ascent Sport. during the test drive, I asked Salah many questions relating to the vehicle and the possibility of a trade in of my 2011 Subaru Forester. On return of the test drive I was not long after given a fair and equitable exchange price for my new car. The whole process was relaxed and without worry. I thank you Salah for my experience at Brighton Toyota and congratulate your efforts in providing excellent customer service and satisfaction. " - Michael Spalviero
"Brian has gone above and beyond in looking after us. My daughter was quite sick and Brian offered to pick up the car which had it's service light on and deliver a loan car. Service like this doesn't happen very often - what an amazing ambassador for your company. Thanks Brian for making a really hard week a lot better!" - Heidi
"After our daughter had a great experience buying a new Camry, my wife and I were inspired to do the same! Luca and the sales team did such an impressive job at looking after all our needs and were an absolute pleasure! A big thanks to Jessica in finance as well for making the transaction so smooth. My wife and I are very happy with our new Camry and very grateful to the wonderful service we received!" - Nikolay
"Just want to congratulate Martin in Service Department for being the ONLY ONE who has managed to fix the unrelenting squeek at the rear of my RAV4. After 4 previous attempts by various service technicians, I took Martin for a drive on WED 27 AUG to listen to the squeek, and true to his word he fixed it. Congratulations Martin and I sincerely thank you. Normally I would be half way back to Echuca and the squeek would reappear and even having the radio on would not obscure the noise, but I am absolutely delighted to say that thanks to Martin my RAV has been squeek free for a whole week now and it is wonderful.
Thank you, Thank you, Thankyou Martin. Thankyou also to Dion in New Car Sales for helping out every time we bought the car back." - Joan
"I would just like to thank Poly Polichtuk and the entire Team at Brighton Toyota Used Cars, for their excellent service and help in buying my Mitsubishi Pajero. At 56 years old, it was the first time I had ever purchased a used car and was very apprehensive. I was quite a high maintenance customer but was always met with a cheery helpful answer from the staff. I finally purchased the car a few days ago and it has been great. I am extremely happy with the car and the price. There was one small problem with a chip in the windscreen, and it was immediately replaced free of charge. I will absolutely recommend Brighton Toyota to my friends and when the time comes, I will be back to purchase there again." - Claire
“This is an email to express my appreciation to Steve and Peter for dealing with the situation re George (and his Corolla) in a patient and ethical manner. The situation was a complicated one, and I found them easy to deal with as we worked our way towards a resolution. Please ensure they receive my thanks.” - Rowan
"It is now just over 4 years since you have been servicing my car and I am happy to say it has always been a positive experience. The complimentary car wash is much appreciated. Congratulations on your front line staff in particular to Brad Kinnane and Michael Van Langen and others who have always patiently listened to my concerns (there were not too many) and their professional and at the same time friendly attitude." - Mark
"I just wanted to let you know the car made the trip back to Canberra last week without any dramas. I wasn't stopped once by the boys in blue, which was a bit surprising! I managed to get out of the city fine too, so thanks again for the directions and all your help purchasing the car. It's now registered in the ACT (we had to lose the front window tint unfortunately!) and my wife is driving it and absolutely loves it." - Chris
"As soon as we entered the showroom, we hadn't even closed the door behind us and Bart left his computer work and came to greet us. Thank you for making the experience of a vehicle purchase as exciting as having a new car" - Valerie and Dennis Morgan
"Just want to drop you a quick email regarding my recent experience when purchasing a used Toyota Kluger from you guys. I dealt with Kevin Benn in used cars and cant praise him enough for his level of professionalism, diligence and genuine interest in making sure I was happy with all aspects of the sale. Kevin wasn’t pushy and didn’t try the hard sell approach, he listened to my concerns and actioned all remedies immediately. I initially enquired about the car via carsales on my iphone whilst looking at new cars next door, once enquired I realised the car was only next door in your used section where Kevin introduced himself to me, Kevin then organised a test drive and following that we were in negotiations to purchase the car. I wouldn’t usually follow up with an email like this but I also am in a service industry and know the benefits of positive (and negative) feedback on my employees. Kevin is a gentleman and was a pleasure to deal with! All the best John and look forward to doing business again in the future!" - Andrew Herrett
"Thanks for the email. As you say, I've had the car for about a month and have done around 2,200 km. I am absolutely delighted with it. It's superb to drive, has lots of power when I need it (and I say that after having driven a 4 litre six cylinder Falcon for four years), has fantastic fuel economy (I'm using around 6.3 litres per 100 km on average - in fact I've only bought petrol three times since I took delivery of the car) and the special features on my model are great. My only criticism (and it's only a small one) is that the GPS system should be expanded to include alerts (speed cameras, school zones, etc.). Consequently, I've had to keep using my Tom Tom GPS. I've had the car in for it's 1,000km check and was very impressed with the professional way in which the service centre functions. A rattle had occurred in the car's roof cavity (it turned out that wires had come loose and were flapping about). It was fixed quickly and effectively. I was most pleased. So there you are Peter - a very happy customer. Over my driving life of 50 years I've owned 20 new cars (a wide range of makes and models) and 1 second hand car. I can say with absolute sincerity, this is the best car of them all. I'm so proud of it that I've avoided taking it out in the rain, using my wife's car instead. Terrible, I know. I guess I'll get over it. Thanks again for your guidance in helping me make the right decision." - Karl